Collection: Products

Immediately after you have successfully completed payment in the shopping cart you will receive an e-mail from us, to the address that you entered, which contains a download link. Open the e-mail on your PC or laptop, click the link to download the procedures and save the files where you need them. There is no time limit on downloading these, the link will not expire, and if you encounter a problem they can be downloaded again. You are responsible for providing a PC or laptop to download and save your files to. We only ask that you use these files only for one business one purchase, and recommend us to others. We are a small team and have website overheads to cover. Many thanks for your support.

All procedures and test forms are in English and in Microsoft Word to try and give the widest possible access. They are not write protected and are fully editable by you if you want to make changes to format, numbering, content, integrate them into your current format, or add company logos. We are experimenting with various translation apps to be able to offer in other languages.

Unfortunately due to the nature of downloads we cannot offer a refund. We always suggest to purchase one, or a small number of, procedures from us first to see if you are happy with our products. If you see something you disagree with please do amend it, the procedures are fully editable. If you do have a related regulatory observation please do contact us so we can consider amendments. Everyone involved in compliance is continually learning and the focus, opinions, and expectations of regulatory authorities does change constantly. We can offer you a discount on your next purchase if you share these instances and the details with us.

Yes you can, the website should recognise your geolocation and offer you prices in your local currency but at the top of the page there is the option to switch between common currencies. We have included a number of different payment options including paypal and credit card.