FAQs

FAQs

Answers

When will I be able to download my SOPs or laboratory test forms?

Immediately after you have successfully completed payment in the shopping cart you will receive an e-mail from us, to the address that you entered, which contains a download link.

What if I don’t receive an e-mail from you?

Check that the e-mail address that you entered during checkout is correct, if not then contact us with the correct one. If it is correct check your spam or junk folders, and firewall settings and allow e-mails to be received from info@gmpsopdownload.com

How will I be able to download my SOPs or laboratory test forms?

Open the e-mail on your PC or laptop, click the link to download the procedures and save the files from your download folder to where you need them.

Will my download link expire?

There is no time limit on downloading these files, the link will not expire, and if you encounter a problem they can be downloaded again.

What will I need to download my SOPs or test report forms?

You are responsible for providing a PC or laptop, with access to your e-mail, with a licensed version of Microsoft Word to download, save, read, and edit your files.

Can I share the files with anyone else?

Within the business you have purchased them for yes, they are intended to be used as part of your QMS. However, external partners and other companies must purchase their own version in accordance with the Terms and Conditions (one purchase per company using the procedure).

Are the files editable?

Yes you have full read and write access to the files to modify them as you wish, either to the format or  content, to make them consistent with existing SOPs.

What language will my SOPs or report forms be in?

All procedures and test forms are in English although we are hoping to offer soon automated translations in other languages using apps.

What format will my SOPs or report forms be in?

Microsoft Word

What happens if I am unhappy with my purchase?

This is fortunately very rare however due to the nature of downloads we cannot offer a refund. We always suggest to purchase one, or a small number of, procedures from us first to see if you are happy with our products.

What happens if I disagree with a section of a procedure?

If you see something you disagree with please do amend it, the procedures are fully editable. If you do have a related regulatory observation please do contact us so we can consider amendments. Everyone involved in compliance is continually learning and the focus, opinions, and expectations of regulatory authorities does change constantly. We may be able to offer you a discount on your next purchase if you share these instances and the details with us.

FAQs

Answers

Can I change the currency that I pay in?

Yes you can, the website should recognise your geolocation and offer you prices in your local currency but at the top of the page there is the option to switch between common currencies.

What payment options do you offer?

Credit card and debit card via shopify, and paypal secure payments. We do not except cheques, cash or postal orders by post.

How secure are payments?

Our website and payment options are powered by Shopify who provide secure 128-bit SSL encryption technology to protect payments on over 4 million websites worldwide. As with all internet transaction the transmission of data at the point you enter it via shared wi-fi is often the weakest point and we advise you to always use a secure VPN connection for any internet purchase, not just our site.

How secure is my payment information?

The information is held on Shopify servers in the USA and Canada and is explained in our Privacy Policy. Depending upon your location you have various rights to access and manage the data that are explained in our policy.

How fast are payments?

Unless shopify or paypal have reason to hold a payment, for instance if they suspect fraud or if details do not match with information they hold, then payment is generally instant and the download link made immediately available.

What if I think I have been wrongly charged?

Please contact us first to info@gmpsopdownload.com with all the details and we will try to resolve this amicably with you. If you raise the issue first with your bank they will raise a chargeback investigation which can take 120 days to resolve and both sides can end up losing out. In most cases you have up to 6 months after the transaction to raise the issue with your bank.

What if I forgot to use a discount code?

Please contact us to info@gmpsopdownload.com with all the details and we will see what we can do.

Where are your Terms and Conditions of sale?

You can find them from the footer menu at the end of the homepage

FAQs

Answers

How do I find the procedure that I need from a key word?

Click on the search symbol at the top of the homepage and search for the key word. Or to narrow the search open dietary supplements or pharmaceuticals, then search for the keyword

How do I find the procedure that I need from the main menu?

Left click on the main menu symbol at the top of the homepage and it will divide into dietary supplement and pharmaceuticals, and then further divide by sub-parts of 21 CFR 111 and 21 CFR 211

How do I see all the individual dietary supplement or pharmaceutical procedures that you have?

On the homepage, scroll down from the welcome banner and you will see links to click on for dietary supplements, pharmaceuticals, or lab report forms. Click on the required link and you will see all the procedures. Click on those procedures to see further information on each.

How do I select procedures from sub-parts of 21 CFR 111 or 21 CFR 211

On the homepage, scroll down below the links to dietary supplements, pharmaceuticals, and lab report forms, and you will see links to all sub-parts of 21 CFR 111 and 21 CFR 211 with Personnel, Equipment etc

How do I find a specific procedure related to a CFR reference?

Enter the CFR number, for instance as 111.120 or 211.84, as a key word in the search function on the homepage. Or alternatively, if you purchase the dietary supplement checklist it references every SOP number by 21 CFR 111 number

How do I purchase a procedure?

Select the “add to cart” button next to the procedure icon. When you have added all the procedures click on the shopping cart icon at the top of the homepage and review before you checkout.

How do I find or contribute to related industry news?

Select blog from the header main menu, or scroll down on the homepage to the news section, or select blog / news from the footer menu. Send us feedback to info@gmpsopdownload.com

Where can I find discount codes for my purchases?

Scroll down on the homepage until you see the offers or alternatively you can see the same offers from any of the product pages or from the footer shop menu.